OUR MOTTO

Your health is in our heart.

OUR MISSION

To improve the quality of life for patients and families and build a healthier community

OUR VISION

To improve the quality of life for our patients and families and build a healthier community by providing patient centred care in a caring, compassionate and culturally sensitive environment.

We aim to provide patient and family centred care. What does this mean for our patients?

Our patients and their families work in partnership with our team and play an active role in decision making to improve the health of their own and their loved ones.

How do we thrive to achieve this?

WE look through the patient’s eyes and understand their perspectives. We RESPECT the following core elements in achieving our goals:

• Respect: We respect patients’ preferences and values
• Empathy – Our team is empathetic and actively willing to discuss the emotional concerns of our patients
• Sensitivity: We are very sensitive to the non-medical, cultural and spiritual dimensions of our patients and their families in our care
• Privacy: We protect your privacy that complies with the Australian Privacy Legislation.
• Empowerment: We actively involve the patients and their families in decision making.
• Committed, Caring, Compassionate, Communicative, Collaborative and Continuity of Care
• Transparency on our quality of care